5

Excellent customer service, excellent repair work, very completive prices. I highly recommend Kirkwood Auto Center.

5

Wonderful staff who explain everything very well. They are quick but thorough, and have good prices with coupons always available.

5

Kirkwood Auto Center has been taking care of all my family cars for the past seven years. My wife and I are still loving that shop.

5

Had a great experience with tire replacement last week - this was my first time here. I shopped around quite a bit and the only place that beat Kirkwood's price on tire and installation was BJs, but they didn't have the tire in stock and couldn't say when they would. Kirkwood gave me an online quote and stuck to it. I dropped off the car the night before and hoped it would be done by 3 the next afternoon. They called to say it was ready just after 10 am. The woman who rang me up when I came to pick up the car was very nice. There are tire shops all over Kirkwood Highway, but I would not hesitate to use this place again.

4

Thoroughly professional and engaging staff. Always enjoy interacting with them and my car is serviced with precision and at a fair price.

4

I was told of an issue with my serpentine belt. That it needed to be replaced ! I got a second opinion and even a 3rd from mechanics and they said the belt it fine, and does not need to be replaced.

5

Great customer service.,not hard sell when additional work needed. Pleasant staff

5

Let me start by saying when I first walked in i was pleasantly surprised at how clean the establishment was even the bays were very clean. I was greated promptly and professionly. I expected to wait a couple of hours and my wait turned out to be all of 30 minutes. I was so pleased and excited that my experience with Kirkwood auto exceeded my expectations. They will be my new place to have my car serviced. Ill be a customer for life. Thank you Kirkwood auto.

Thank you so much Jodi. I'm glad we could be of service to you.

- Kirkwood Auto Center
4

Overall good experience with the caveats being it was my first time here and my brother-in-law is a mechanic so I had some direction. That being said, they offered the best quote of four service centers in the Newark/Wilmington area. Completely satisfied with a set of brake pads/rotors and a brake fluid exchange. They were honest about potential difficulties with a transmission fluid exchange, the consequence being I had it done somewhere else. Also, willing to discuss details about a set of tires. I will come back in the future and recommend. I took a star away because although when I scheduled we agreed 5 pm pick up, things changed and they didn't change with me. Not really on them, their schedule was set. However, I can only give a perfect rating to service that moves when I move.

5

Quick service, reasonable rates (A/C repair). I would not hesitate to bring my vehicle here again.