Overall good experience with the caveats being it was my first time here and my brother-in-law is a mechanic so I had some direction. That being said, they offered the best quote of four service centers in the Newark/Wilmington area. Completely satisfied with a set of brake pads/rotors and a brake fluid exchange. They were honest about potential difficulties with a transmission fluid exchange, the consequence being I had it done somewhere else. Also, willing to discuss details about a set of tires. I will come back in the future and recommend. I took a star away because although when I scheduled we agreed 5 pm pick up, things changed and they didn't change with me. Not really on them, their schedule was set. However, I can only give a perfect rating to service that moves when I move.