Kirkwood really saved me during these challenging and unpredictable times. I was quarantined in West Virginia for 4 weeks before driving to NYC to drop a friend off (who quarantined with me). On my drive back, my car developed an issue with the brake where the bolt holding the caliper popped out, causing the caliper to a scrape against the inside of the tire (metal on metal). I pulled into the Delaware Welcome Center, and it was already late. I got AAA to tow my car overnight to Kirkwood and got a last minute hotel until Kirkwood opened the next morning. Within 45 minutes of opening - they gave me a call letting me know they were going to see my car. I explained to them my situation and they responded with kindness and urgency. They gave me a call back letting me know my car would be ready at 12, and even had a shuttle come pick me up from my hotel. They took the additional precautions including sanitizing the car before and after servicing, and the pricing was affordable and the car drove great after. Thanks Kirkwood for giving stability, kindness, and quality service during the pandemic!