I brought the car in for oil change and tire rotation including an overall checkup. The work was expertly completed quickly and gave me some things to consider doing in the future. Very professional service. Pleased with the experience.
Mr Shunta, thank you for your feedback. As for the $50.00 charge to check out the leak in your vehicle, we will gladly refund the the $50.00, but I do see that it was was on the invoice when you dropped the vehicle off. As far as being transparent with pricing, we quoted you for exactly what you asked for, to have your radiated replaced. Once we got the vehicle in to verify the repair, we called you with a confirmed price and suggested to replace the radiator hoses due to their age ( 14 years old) and their condition, and you agreed. It's very difficult for repair shops to anticipate what the vehicle will need until they see the vehicle. What's important is that they call you with any additional items that are needed and the cost to do those item,s and that the final bill is what you agreed to. In this case the repair was done properly, $29.00 under budget and when promised. Thank you so much for your business. I hope that we addressed your concerns. Norm Jones Owner
- Kirkwood Auto Center