My tire balance light showed up on the console of my Toyota Camry. I had put air in the tires with no change. With a few long drives ahead of me in the next few days, I called Kirkwood Auto for advice. They took the time to calm me regarding my concerns and asked me to bring in my car for a quick check at no cost. They scheduled me for a future appointment as a more detailed follow-up, just in case, bringing up my tire balance screen so that I could travel and be aware of any concerns. When I returned for my appointment, it turned out that there was a tiny leak in my "o ring", a warranty issue, and it was quickly fixed at no inconvenience, hassle or cost to me.