5

Looked for a shop to repair an intermittent problem with my 1987 Toyota Celica for 5 years. Norm said "we can fix it" over the phone. He and his team did, and I've been a loyal Kirkwood Auto Center customer for 17 years. Their business philosophy is simple. Tell the truth to customers about their auto repair needs. It seems so simple, yet many auto repair shops have trouble with this business model.

Hi, Nick! Thank you so much for taking the time to leave us this review! We have been in this business for a long time and we are lucky to have some of the best auto techs in the area. It is loyal customers like you that make our business what it is today and we truly appreciate you trusting us with your vehicles for all these years! Looking forward to seeing you again next time!

- Kirkwood Auto Center
5

Absolutely love taking my car here! Fair prices and they do not push you to get things fixed with your car if it is not ready per the manufacturers guidelines. I will never take my car to a dealership again thanks to Kirkwood Auto!

Hello, Ashley! Thank you so much for taking the time to leave us this review! Keeping our pricing competitive is very important to us. We know that vehicle repairs can get pricey, so we do our best to make them as affordable as possible. We are so happy you enjoyed your time with us and look forward to seeing you next time!

- Kirkwood Auto Center
5

Great service, friendly staff. They always take care of you and build a good relationship with the customer.

Hello! We truly appreciate your kind words. Customer trust is very important to us and you can always count on the fact that you will be greeted with a smile each time you walk through our door! We are looking forward to seeing you next time! Have a great Thursday!

- Kirkwood Auto Center
5

You guys are always great! Trustworthy, informative about upcoming repairs, and realistic about the benefits/costs of maintaining a car with 250,000 miles. You keep it running like a top! Thank you!

Hi there, Margaret! Thank you so much for leaving us some feedback! Being able to trust your automotive repair shop of choice is extremely important to our customers, so we pride ourselves on our honesty and will always be totally up front when it comes to diagnosing your vehicle's issues. 250,000 miles is a lot and our auto technicians are here to offer you only the best advice when it comes to maintaining it for as long as possible. We appreciate your business and look forward to seeing you next time!

- Kirkwood Auto Center
5

As always, the service at Kirkwood Auto Center was exceptional. They attended to my tire problem quickly and at a very reasonable price. I recommend them without reservation.

Hi, Gary! Thank you so much for leaving us this feedback! Getting our customers back on the road in a safe and timely manner is of the utmost importance to us. We are happy we were able to assist you truly appreciate your recommendations. Looking forward to seeing you next time!

- Kirkwood Auto Center
5

Awesome service!!! Quick, professional, and honest. They even have a space where you can work from your laptop which is super helpful and convenient.

Hi there, Megan! Thanks so much for leaving us this review! Honesty is always the best policy, and we are glad that you were able to trust us in caring for your vehicle. Have a great Thursday!

- Kirkwood Auto Center
5

While having my car serviced today I wonder why I haven't posted a review sooner. I have been a customer of Kirkwood Auto for years. I am always satisfied with the care and service I receive. I feel the staff is genuine and trustworthy. I noticed each person that arrived was treated with such great care and the technicians take the time to explain services and recommendations in detail while patiently answering guests questions and addressing their concerns. This quality of service is appreciated. The waiting area is always kept clean. Plenty of seating, a television, water cooler and I believe coffee and tea. I have always referred anyone looking for car care needs to Kirkwood Auto.

Hello, Leanne! Thanks so much for leaving us this great feedback! Honesty is always the best policy. We want our customers to understand what is going on with their vehicle, and how we are going to fix it. We will never try to upsell you on anything you don't need. We also pride ourselves on our awesome customer service. It's customers like you that make us love coming in to the shop each day. We appreciate your business over the years and are looking forward to seeing you again!

- Kirkwood Auto Center
4

I highly recommend this place. Everyone I spoke to on the phone and in person was courteous (scheduling the services, and while my car was with them during the day, they took the time explaining things to me over the phone and when I picked my car up). They also made sure I had a loaner car for the day while my car got worked on.

Hello, Marianne! Thank you so much for leaving us this review! Making sure our customers are 100% aware of everything going on with their vehicle is very important to us. Our auto technicians are always available to answer any questions you may have! We appreciate your business and hope to see you back!

- Kirkwood Auto Center
5

My 2011 Jetta’s radio completely cut out last Thursday. I called Kirkwood Auto on Monday and they were able to take a look at my car on Tuesday. With little to no knowledge on car radios personally they taught me a lot and pointed me into the correct direction on the next steps after diagnosing my car. Everyone was beyond helpful and answered all my questions. Would highly recommend them!!

Hi there, Megan! Thank you so much for leaving us this review! We are lucky to have some of the best auto technicians in the business and they are always available to assist you in answering any questions you may have. We are so happy to hear you enjoyed your time with us and appreciate your recommendations. Looking forward to next time!

- Kirkwood Auto Center
5

The auto center was able to quickly diagnose my car during an emergency and give me the information I needed up front. They were very understanding and accommodating. The building was also very clean, air-conditioned, and had a good resting area.

Hello there, Sarah! Thank you so much for the five star review! We understand that emergency situations happen, and we are always available to lend a hand where we can. Customer safety is one of our biggest concerns, so you can trust that when you get back on the road, you only got the best service. We are so happy you enjoyed your time with us and hope to see you back in the future!

- Kirkwood Auto Center