While I asked for a morning appointment for a simple service oil change and tire rotation and had it there the night before, the car got done by 5. I asked for a shuttle ride in the morning.but when they called at 445 pm to tell me the car was ready, they told me that the shuttle wasn't available. It was too far away to pick me up before closing at 6! The car had a grease stain on the passenger seat from the mechanic. My previous appointment was great. Maybe they had a bad day. But I'm not happy with the customer care on this recent service.