5

Last week, I stopped in without an appointment to try to take care of a flat tire. I was greeted immediately and my car was taken to the back. As I settled in to the much-appreciated business area (away from tv noise) I was called back to the desk and informed that it would be at least an hour before they were able to pick up a new tire for me. I explained my schedule and the need to be in Philadelphia that afternoon but had to run home first. They suggested I leave my tire there, ran my errands and came back. When I arrived back, they had my new tire installed, replaced the spare, and put everything neatly back in the spare tire compartment. I was finished in less than 30 minutes. This was my first visit to Kirkwood Auto Center and I am thoroughly impressed. The waiting areas and desk area are very clean. They did a great job and were efficient and timely. I will definitely go back as needed and recommend them to all.

Tracey, thank you for taking the time to rate our service. I'm glad that we could get you back on the road promptly. We hope to see you when you vehicle is ready for service.

- Kirkwood Auto Center
5

I have used your center for several years. I have always been treated with respect and never talked down to as a female customer. The service I have received over the years has been excellent and timely. I have waited several times, but I also have used your free shuttle service as well. The drivers have been just as respectful as your staff in the building. Thank you for your professionalism in all areas of your business.

5

I have been going to Kirkwood almost as long as they have been open. I just don't go to any other auto mechanic. They are honest, trust worthy, and above board on dealing with their customers. I have never been misled in anyway and have never felt pressured into doing anything that is not an immediate problem. This is important because I tend to keep cars for a long time (my car currently has jut under 180,000) on it so I have used Kirkwood Automotive on many occasions for routine maintenance so there have been ample opportunities for the staff at Kirkwood Automotive to pressure me into making repairs that are really necessary and they have never applied any kind of pressure. Ken Dalton

5

Spacious, comfortable waiting area including a separate "work space" for people needing to keep in touch with their office. Courteous, professional staff who explained everything up front and at delivery. Competitive prices for my new tires (I shopped around), great post-sales service, accurate estimation of time-to-completion. If you have to take time out of your day to have work done on your car, you'd be hard pressed to find a better place to do it.

Hi there, Lucien! Thanks so much for taking the time to leave us some feedback! We pride ourselves on our clean, comfortable waiting area, knowledgeable auto technicians and staff, and phenomenal customer service. We want you to be 100% aware of everything that is going on with your car, and it is our goal to get you back on the road as quickly, and safely as possible. We're happy you enjoyed your experience with us and hope to see you again soon!

- Kirkwood Auto Center
5

I inherited a 17 year old car. wanting it to be safe for a 16 yr. old to drive I brought it to Kirkwood Auto Center. I have to say, they were very nice explained everything and performed work that was needed in a timely manner. the only problem I have... I felt like the prices were outrageous !! I was given estimates for work that still needs to be done on the car. One.. being a transmission solenoid, pan gasket and filter. I called around to many Auto repair shops in the area specializing in Transmissions found the estimate to be almost $300.00 more at Kirkwood Auto Center. Not only that , the AC is not working so they want $220.00 to charge the system with dye & check for leaks. the same repair shop is doing the same thing for $85.00. Think about it.. We all have to make a living, but come on!!! I don't make that kind of money!!!

Patti thank you for your feedback. I have looked into the prices that we quoted you for the work to be performed and they were exactly by the book prices. I'm not sure how there can be such a difference, especially since our labor rates are on the lower end of the scale compared to the local competition. Make sure that the other quotes that you are getting are exactly what we quoted you for. If we can be of any further assistance don't hesitate to give give us a call.

- Kirkwood Auto Center
5

They were very friendly very courteous very professional very helpful in my opinion as far as I'm concerned there were outstanding I will come to them time and time again thank you for everything

5

Wonderful place to do business .. They have been my auto go to for about 30 years. Lovely family !!!!

5

My experience here was great!!! Very professional and and very thorough 👍🏻👍🏻👍🏻 I would recommend them to friends and family!!! When I was there I monitored how they dealt with each customer they care and took Significant amount of time with each person ❤ Everyone was walking out happy and satisfied!!!!

5

Love the friendly staff and fast and great service at Kirkwood Auto.

5