4

Overall good experience with the caveats being it was my first time here and my brother-in-law is a mechanic so I had some direction. That being said, they offered the best quote of four service centers in the Newark/Wilmington area. Completely satisfied with a set of brake pads/rotors and a brake fluid exchange. They were honest about potential difficulties with a transmission fluid exchange, the consequence being I had it done somewhere else. Also, willing to discuss details about a set of tires. I will come back in the future and recommend. I took a star away because although when I scheduled we agreed 5 pm pick up, things changed and they didn't change with me. Not really on them, their schedule was set. However, I can only give a perfect rating to service that moves when I move.

5

Quick service, reasonable rates (A/C repair). I would not hesitate to bring my vehicle here again.

5

I have never been to Kirkwood Auto before, butt my car was running very rough and at the last minute I pulled into their parking lot. From the moment I met the receptionist I knew I had made the right decision to go there. I was treated respectfully yet kindly and thoughtfully. I did have to call a couple times before I knew what was wrong, but my car was ready at the end of the next day. I thought the price for labor was a little high. However, I am thankful that the total was less than $500 since it was an old car. Yes, I would take my car there again! Claudia

4

Took my van to Kirkwood Auto for a defective horn and a stuck throttle body. They called me first before performing any repairs and advised me of what their mechanic found. They cleaned the throttle body and suggested replacing the part.The horn relay needed replacement. Although, I did not get the work done, I was not pressured and I simply paid the diagnoses charge to get the work done myself.

5

Kirkwood Auto Center is great. They provide good service at a fair price and shuttle service. I highly recommend Kirkwood Auto Center!

5

Recently worked with Brian to put new tires and wheels on a Jeep Wrangler. Brian was very informative during the process and also very patient with all of my requests. I keep going back to Kirkwood Auto for this reason... great service and trustworthy.

4

Originally brought my car in for oil change. Technician thoroughly checked my car and found a leak in brake line, which they replaced. They were kind enough to give me a loaner car for the day. Service people were very courteous, and car was repaired in a timely fashion.

Pat, I'm glad we could be of service and that our loaner vehicle helped you out. Thank You, Brian Jones Manager

- Kirkwood Auto Center
5

My family has relied on Kirkwood Auto Center for at least 9 years and 5 cars (used cars purchased for our teens). I have always been treated with respect, staff explain problems in plain English, and give multiple options when they can for costly repairs. I have finally become tired of the indifference & "pick a number" treatment for routine service on my own new vehicle at the dealership. I have the same level of confidence in service at Kirkwood but with much more pleasant staff

5

Debbie and Jon are informed, trained professionals who make the customer feel comfortable, and confident in the work being performed. The work is done as promised, in the estimated time. The environment is a welcoming experience, very different from others. Kirkwood Auto is the "Best of The Best".

5

The staff is always polite and helpful. All prices are discussed before performing any services, and they call you if additional work needs to be done. They also offer rides to and from work.